About

About Pure Ventilation – The online store that offers more

about-us-entrance

Pure Ventilation as an online store was founded in 2013 with the aim to provide high quality ventilation solutions to the Australian market. With many years of industry experience our team of experts handpick the highest quality products with a continued commitment to offering excellent pricing and service

We also found that there was an opportunity for us to become the premier retailer of ventilation products in terms of education and service. We pride ourselves on keeping a vast majority of our products in stock and we are committed to fulfilling orders quickly and efficiently. Alongside offering a great range of products and providing high levels of service we want to be the class leader in terms of education.For example, one thing we noticed is for a lot of people buying an exhaust fan can be a difficult task. Let’s face it realistically if you are replacing an old fan for the first time ever how would you know which one to pick? This is why we have worked hard to pack our site with expert information, a lot of which can be found on our FAQ pages. A really helpful starting point for a beginner is by using our how to pick an exhaust fan tool. If you cant find the information you are after you can always contact us.


Where are we Based?

Our main warehouse is based in the south eastern suburbs of Melbourne, Australia. Our warehouse is large enough for us to stock the vast majority of products and we dispatch Australia wide from this warehouse on a daily basis (business days). We are committed to processing and dispatching your order in record time. For more information on freight visit our shipping page.As we operate as an online store only we are able to pass on the savings of having fewer overheads to you, the customer! We are always looking to keep our prices as low as possible.

Our Core Values


 about pure ventilationExpert Advice – As industry experts we have the personnel on hand to answer any questions you may have. Because we only sell ventilation products and accessories we are true experts in the field. If you have a question for us don’t hesitate to submit your enquiry via our contact us page.


service pure ventilationExcellent Service – A commitment to answering any pre sales questions you may have quickly and professionally. A promise that we will always strive to fulfill an order as quickly and efficiently as possible. Our friendly and helpful customer service team is based onsite meaning they are equipped with the hands on knowledge to answer any product related questions you may have. Feefo logo


 best quality exhaust fansQuality without Compromise – At Pure Ventilation we will not compromise on quality. All mechanical products we offer are backed by Australian warranties and we are constantly researching new technologies so that we are ahead of the curve in terms of new products with important characteristics such as low noise models or low wattage models.


We Understand Trade

Pure Ventilation is the trusted ventilation supplier for many trade, wholesale and project customers all over Australia. As well as offering automatic discounts for volume purchases online we also have a growing network of tradespeople and professionals who rely on Pure Ventilation for their exhaust fan requirements. For more information visit our trade page. If you are a trades-person or have a large project coming up feel free to contact us outlining your requirements.

Don’t Just take our word for it…

  • impressive service

    Package arrived 10:05 this morning. Very very impressive service. Thank you Dean

    Dean

  • “Having dealt with other companies, this was by far the easiest.”

    Thank you for the information and the ease of the process. I have already placed an order with the information you have given me. Having dealt with other companies, this was by far the easiest.

    Jason

  • Fast and Easy!

    Hi, The vents were received today. Very fast and easy. Thank you!

    Conrad

  • Well done, keep up the good work

    Hi Guys, Just wanted to say thanks! You are one of very few companies that I have dealt with who process orders immediately and send through proper information updates on processing and shipping. Well done, keep up the good work. I need a few 3 in 1 fan heater units as well so will be having a look through your site again today.

    Adam from Victoria

  • Exceptional Service

    ★★★★★ Order received, a big thank you for your exceptional customer service!

    Marianne

  • Kindness, helpfulness and excellent customer service

    Somewhat belatedly, I would like to thank everyone at Pure Ventilation for their kindness, helpfulness and excellent customer service. After purchasing an extractor fan online, it proved to be faulty. Upon contacting Pure Ventilation concerning this, I found everyone I spoke to beyond helpful. My faulty fan was replaced quickly and with a minimum of fuss. The replacement has been fitted and is working very well. Thanks again for your assistance with this matter, your courtesy and professionalism was much appreciated.

    Maree

  • Amazing fast service

    Amazing fast service - product looks great, recommended by electrician. Replaced exhaust fans in one year old house which were hopeless and had water running down walls. Incredible transformation with new fans (Airbus 250) which work brilliantly. Highly recommended.

    Andrew

  • Great Service

    ★★★★★ Really happy with the help I got when purchasing my fans. Was the first time I have purchased online and received my order today. A+++

    David

  • Service 2nd To None

    ★★★★★ after receiving our fans quite quickly we had noticed 1 was damaged, This was replaced without any problems, again fantastic service & a great product

    Steve Fealy

  • Thank you!

    ★★★★★ Great service and quality fans. Thank you for all your help!

    Jackie

  • Luna exhaust fans

    ★★★★★ Just a note to let you know how happy I am with your product and service. The fans were easy to install and run nice and quietly. Your emails in regard to my order and the swift delivery were first class!

    Rosemary Benkemoun

  • prompt service

    ★★★★★ I have ordered from your company several times and have always received excellent service and i thank you for that

    kenneth R johnson

  • Luna Ceiling Fan Round White 250mm

    ★★★★★ Very happy with this item. As advertised, it is extremely quiet. Pure Ventilation's customer service, speed of shipment, and professionalism was all 5-Star. Well done and look forward to shopping again in the future. Would highly recommend this Company. Thank you very much

    Rose Morrison

  • online service

    ★★★★★ First time customer, and I'll be beck. Very fast and efficient checkout and postage. VERY HAPPY

    Edward Mullins

  • A+ Service

    ★★★★★ Ordered on Friday, received Monday morning- Speedy Delivery Question about item use upon delivery answered in less than half an hour- Great customer Service!

    Mick Marzie

  • Well done chaps!

    ★★★★★ I ordered a ceiling fan for my kitchen, to replace the old one which had broken, so it was important that I get exactly the same model, to fit the pre-cut hole and wiring. Pure Ventilation's website made it easy for me to identify the right one, then order it. It came 3 days later, very well packed. It is now installed and working. Well done chaps.

    Ken from NSW

  • Excellent!

    ★★★★★ Thanks for the excellent service. The order was delivered even faster than I expected, was very well packed and the quality was the best I have seen. Very happy customer!

    David Zan


PRESS RELEASE

20/10/2016

Pure Ventilation awarded Google Trusted Stores badge

Pure Ventilation, which offers quality ventilation products to households and the trade sector, was recently selected to join the Google Trusted Stores program. To help shoppers identify online merchants that offer a great shopping experience, the Google Trusted Store badge is awarded to e-commerce sites that demonstrate a track record of on-time shipping and excellent customer service. When visiting the Pure Ventilation website, shoppers will see a Google Trusted Store badge and can click on it for more information.As an added benefit, when a shopper makes a purchase at a Google Trusted Store, they have the option to select free purchase protection from Google. Then in the unlikely event of an issue with their purchase, they can request Google’s help, and Google will work with Pure Ventilation and the customer to address the issue. As part of this, Google offers up to $1,000 lifetime purchase protection for eligible purchases.Google Trusted Stores is entirely free, both for shoppers and for online stores. The program helps online stores like Pure Ventilation attract new customers, increase sales and differentiate themselves by showing off their excellent service via the badge on their websites.Here at Pure Ventilation we are excited to be included in this program.Andy & the team at Pure Ventilation

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