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During normal business hours (EST) we usually have one of our experts available to chat online. Click on the chat box on the bottom right of the screen.

Email

You can email us 24/7 with any questions or queries and we will be able to look into your enquiry thoroughly and get back to you promptly. You can email us at sales@pureventilation.com.au

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Shipping Info

Free Shipping

We offer free shipping for orders over $300.00 with very few exceptions. These exceptions come only to outer areas and for exceptionally bulky items where freight costs are unusually high. To check your area, simply add the items you want to the cart and enter your postcode.

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Warranty & Returns

Policies

Please read our Warranties & Returns information to help understand our policies in instances where you may have received the wrong product, you have a fault, or would like to return an item.

General Advice

As soon as your order arrives, check that you have received your total and correct order by checking off against your order confirmation with the labels on the boxes. It is recommended that you wait until you have received your order before booking an electrician in case of any delivery delays. Contact us ASAP (within 10 days of delivery) if there is anything missing or damaged.

WARRANTY & RETURNS INFO

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Bulk Discount

Order over $1000 and receive 5% OFF. Simply enter promo code: 5%OFFOVER1000 at the cart page.

Pure Points

Earn Pure Points with every purchase! After your first purchase points will be added to your account and these points can be used as currency on our website for future orders! To learn more about Pure Points click here.

Full terms and conditions can be found here.

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